Designing continuous training for a blended workforce
With every training program, there is a push and pull between personalization and scalability — if you personalize to individual learners, that is difficult to scale; if you deploy something wide, that is difficult to personalize. For blended workplaces which have different groups of employees working in different environments, the added complexity of deploying these solutions across multiple platforms can be daunting.
Take this sporting goods retailer, for example; with 8,000 employees in brick-and-mortar stores around the world and 700 office workers working out of headquarters in the USA, it was nearly impossible to develop training that met the needs of every individual. The workflow for in-store employees is vastly different from that of office workers, and the training team did not want to deploy tech-enabled trainings to the office workers without an equivalent solution for those in-store, so for a while they stuck with what they’d always done: in-person trainings as part of employee onboarding.
This is one of the biggest challenges facing L&D leaders today: an “all or nothing” mindset leads to an impetus in adopting new technologies that can vastly improve the effectiveness of our training programs. That’s why at Crescendo we took a different approach; instead of asking training managers to deploy Crescendo’s learning software to office workers only, we invented a solution that works with all your employees’ workflows, whether they’re at a desk, in a store, on a bus, in a factory…you get the idea, wherever work takes them.
With Crescendo Microlearning, you can deliver meaningful continuous learning experiences to every employee via Slack, Microsoft Teams, SMS, and Email. For that sporting goods retailer, we looked at the devices and tools that their employees were already using — in their case, retail and warehouse employees communicated via cell phone, and office workers communicated via email — and deployed Crescendo across those channels. Every employee was able to get their trainings in the way that suited them best, the training managers were able to measure everyone’s learning progress in one place, and no one was left behind.
With Crescendo, it’s easy to deploy highly personalized learning paths to every employee, no matter where they are working. Talk to a Crescendo representative today to see it in action for your workplace.
Crescendo offers you the software and technology tools to deliver continuous training in the workflow — via Slack, Microsoft Teams, Email, and SMS — and anticipate and prevent incidents. Book a demo to see Crescendo at work for your organization.
